Case studies

Real Results. Happy Clients.

Six notebooks from the shelf: the challenge each client brought us, what we did about it, and what happened next.

names changed, results haven’t

A map, camera and notebook laid out while planning travel

Travel & hospitality

Global Travel Provider Elevates Customer Experience

The Challenge

A large package holiday provider needed their customer service and sales teams to handle complex client queries from international travellers with greater confidence.

The Solution

We delivered bespoke business English and cross-cultural communication training, focusing on hospitality terminology, handling complaints smoothly, and upselling packages.

The Result

The team reported a 25% increase in international bookings and a significant drop in escalated complaints, with staff feeling much more comfortable managing diverse customer needs.

Logistics

Logistics Company Bridges the Communication Gap

The Challenge

A logistics firm struggled with internal emails between UK and Spanish teams, leading to frequent miscommunications and delays.

The Solution

We provided targeted cross-cultural communication training and business English classes tailored to logistics terminology.

The Result

40% reduction in email miscommunications and a noticeable improvement in cross-border team collaboration.

A designer reviewing an app interface on a laptop at a desk

App localisation

Tech Startup Localises App for French Market

The Challenge

A UK tech startup needed their new app UI, website, and marketing materials translated into French for a major launch.

The Solution

We provided native human translation with cultural adaptation, ensuring the brand voice resonated with a French audience.

The Result

Successful launch with high user adoption in France, and zero negative feedback regarding translation quality or tone.

A professional working on a pitch deck presentation on a laptop

Finance

Finance Team Builds Confidence for Global Meetings

The Challenge

A corporate finance team needed to present complex data to international stakeholders but lacked confidence in their spoken English.

The Solution

A 10-week intensive course focused on presentation skills, financial vocabulary, and navigating Q&A sessions in English.

The Result

Team members now lead global meetings independently and report feeling 80% more confident in their spoken delivery.

Sales

Sales Team Closes Cross-Border Deals

The Challenge

A sales team was missing out on European deals due to a lack of cultural awareness and negotiation tactics in English.

The Solution

We delivered scenario-based sales training, focusing on British understatement, direct vs. indirect communication, and pitch delivery.

The Result

The team closed two major European deals within the first quarter after completing the training.

A group of new starters gathered around a table for an onboarding session

HR & onboarding

HR Department Streamlines Onboarding for Expat Staff

The Challenge

An expanding HR department needed to onboard new employees from across Europe, but language barriers were causing administrative delays.

The Solution

Bespoke English training focused on HR terminology, writing clear onboarding emails, and conducting interviews.

The Result

Onboarding time was cut in half, and new international staff reported a much smoother transition into the company.

Yours could be notebook number seven.

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