Real Results from Real Businesses
Since 2015, we’ve helped organisations across Europe overcome language barriers and unlock their global potential. Our tailored training programmes deliver results that directly impact business performance.
What our clients achieve:
- Streamlined international communication and improved operational efficiency
- Enhanced confidence in customer-facing roles, leading to increased sales
- Successful integration of diverse, multilingual teams
- Professional language proficiency that meets industry-specific requirements
- Improvements in business outcomes, from closing deals to passing official language exams
Discover how leading companies have transformed their operations through strategic language training. Each case study demonstrates the practical impact of investing in your team’s communication skills.
Explore our success stories
Travel & Tourism Sector (Europe)
TUI Group is one of the world’s leading tourism companies, headquartered in Germany. As the largest leisure, travel and tourism company globally, TUI serves 33 million customers annually and operates over 400 hotels, 18 cruise ships, five airlines with 130+ aircraft, and 1,200 travel agencies. Operating across multiple European countries, the multinational business requires seamless English communication between diverse teams and B2B supplier relationships throughout its integrated tourism value chain.
As a pan-European organisation, TUI needed to ensure that staff across all business units dealing with B2B suppliers could communicate effectively in English. Employees from various departments lacked the confidence and proficiency to handle daily work tasks, problem-solving, and supplier communications in English, creating bottlenecks in operational efficiency.
The Chat Laboratory designed a tailored Business English programme delivered to multiple small groups of 3-4 employees, with each group receiving 60 lessons. The training blended essential grammar with practical free-speaking exercises, focusing on both business-relevant topics and areas of personal interest to maintain engagement. The flexible approach allowed for spontaneous adjustments based on real-time needs, ensuring the content remained directly applicable to participants’ day-to-day responsibilities.
The training delivered significant improvements across multiple areas:
One participant shared: “I highly recommend this business English course! It’s a very good mix of grammar and free speaking. We are talking about business topics but also topics that are interesting for us personally. I feel very comfortable in this class! Our teacher is extremely knowledgeable and helpful and is completely responsive to our needs. This often means spontaneous changes of the plan during a lesson 🙂 Thank you, English is really fun this way and exactly the way we need it for our day-to-day business.”
Through carefully structured lessons across multiple groups, The Chat Laboratory equipped TUI’s cross-functional teams with the English proficiency and confidence needed to excel in their B2B operations, resulting in tangible improvements to communication efficiency and business performance.
Global Manufacturing Company
Böllhoff AG is a German-based manufacturing company serving a global customer base, requiring English proficiency across customer-facing teams to maintain international business relationships.
With customers and clients worldwide, Böllhoff’s customer service and account management teams needed to communicate effectively in English. Many staff members possessed minimal English knowledge, severely limiting their ability to handle customer feedback, process complaints, and complete reporting in English – essential requirements for maintaining international business standards.
The Chat Laboratory developed a comprehensive General and Business English programme, delivered to several groups of 5-6 employees from customer service and account management. Each group received weekly 60-minute sessions over six months, with structured training that progressed from foundational language skills to business-specific communication competencies.
The transformation was substantial:
A team member noted: “I recently took an English course at The Chat Laboratory. The lessons were fun but still professional, and they really helped me with speaking confidently at work. I use what I learned every day, and it’s made my job so much easier. If you want to improve your English in a relaxed and effective way, this is the place to do it.”
Over six months of targeted training across multiple groups, Böllhoff AG’s customer service teams progressed from basic English skills to handling complex customer interactions, directly impacting business efficiency and international customer satisfaction.
Construction Material Supplier
Chadwicks Group is Ireland’s leading builders’ merchanting company. Operating more than 50 stores across the country and employing over 1,400 colleagues, Chadwicks has been integral to Ireland’s construction sector, supplying building materials for homes, hotels, farms, transport networks, and businesses throughout Ireland. The company manages diverse, multilingual teams across multiple construction sites nationwide.
When onboarding new construction employees from various countries to a major site, Chadwicks faced a critical communication barrier: most team members had no English language knowledge whatsoever. This prevented essential work-related communication, created safety concerns, and severely hampered team collaboration and productivity.
Understanding the urgency, The Chat Laboratory implemented an intensive, results-focused English programme. Multiple groups of six students participated in 20 highly targeted lessons each, concentrating exclusively on essential workplace communication topics. Rather than following a traditional curriculum, the training prioritised practical, immediately applicable language skills needed for daily construction site operations.
The accelerated programme delivered remarkable outcomes in a compressed timeframe:
A team member noted: “I recently took an English course at The Chat Laboratory. The lessons were fun but still professional, and they really helped me with speaking confidently at work. I use what I learned every day, and it’s made my job so much easier. If you want to improve your English in a relaxed and effective way, this is the place to do it.”
Through focused, intensive training across multiple groups, The Chat Laboratory enabled diverse construction teams with zero English knowledge to communicate effectively in just 20 lessons, demonstrating how targeted language training can rapidly unlock team potential and operational success.
German Public Transportation Company
Deutsche Bahn AG is Germany’s national railway company and one of Europe’s leading passenger and freight transport providers. Headquartered in Berlin, it is a state-owned enterprise under the control of the German government. Operating Europe’s longest rail network of approximately 33,000 kilometres, the company serves over 7.3 million customers daily in passenger transport and ships more than one million tonnes of freight via rail. DB Group operates in over 140 countries worldwide, employing international staff who require German language proficiency to integrate effectively into both the workplace and German society.
Deutsche Bahn’s internationally relocated employees faced dual challenges: they needed German language skills to communicate efficiently with colleagues and perform their roles effectively, whilst also requiring language proficiency for legal matters, including work permits and potential citizenship applications. Limited German proficiency was hampering departmental efficiency and employees’ professional integration.
The Chat Laboratory designed a comprehensive German language training programme delivered to several groups of 6-8 students. Each group received 30 lessons of 90 minutes, with employees stratified by language level to ensure targeted instruction. The curriculum balanced work-related communication with cultural integration topics, preparing participants for both professional success and life in Germany. Additionally, the programme prepared students for official German language examinations.
The programme delivered exceptional outcomes on multiple fronts:
Deutsche Bahn’s investment in comprehensive German language training across multiple employee groups not only improved workplace efficiency but also transformed employees’ lives by enabling legal residency and citizenship, demonstrating the profound impact of strategic language education.
Construction Material Manufacturer and Supplier
Carlisle Construction Materials (CCM) is a global leader in the building materials industry and a diversified manufacturer and supplier of premium building products for commercial and residential construction markets. The company’s growth ambitions depend on effective communication and client engagement across international markets.
Specific language and communication barriers within the sales team were directly impacting business growth. These challenges prevented sales representatives from articulating value propositions clearly, understanding client needs fully, and ultimately closing sales opportunities. The company identified that communication deficiencies – rather than product or pricing issues – were the primary obstacle to revenue growth.
The Chat Laboratory implemented a flexible, personalised training approach combining small groups (2-3 students) with one-to-one sessions. Each participant received 60 lessons of 90 minutes, with this hybrid model allowing for both collaborative learning and individualised attention to specific communication challenges. The programme focused intensively on business communication, sales language, and the grammatical precision necessary for professional credibility.
The tailored approach generated significant commercial impact:
One participant reflected: “What impressed me most about The Chat Laboratory was how they made grammar actually interesting. Every concept was explained clearly with real workplace examples that made sense. I used to struggle with tenses and formal writing, but now I feel confident sending reports.”
By addressing specific language barriers holding back the sales team, The Chat Laboratory’s targeted training directly contributed to Carlisle Construction Materials’ revenue growth through improved confidence and increased sales closures.